If there was a chargeback claimed against a payment you sent on Venmo using a debit card or credit card, your card issuer can provide you with updates on your case. Any communication between the sender and recipient.Additional evidence for dispute (other than tracking information). ![]() Provide valid proof of a refund (either within or outside of PayPal) in order to dispute the chargeback.Provide valid tracking information in order to dispute the chargeback received.If we have requested information regarding a chargeback filed against a payment you received, please send an email to with additional information to help us dispute the chargeback. How can I provide info for a chargeback on a payment I received? In a dispute over a chargeback, the decision is ultimately made by the card issuer and we don't decide the outcome. The chargeback process is initiated outside of Venmo, between the card issuer and their cardholder. A chargeback isn’t the same as a dispute filed directly with Venmo.It typically takes 30 days for us to dispute the chargeback, and it may take the Sender’s card company up to 75 days to resolve a chargeback and come to a final decision. If you don’t agree that the chargeback is valid, you can help us dispute it by providing information about the transaction within 10 days of receiving this notification. If a Venmo user files a chargeback on a payment sent to you, we’ll let you know. I was notified of a chargeback on a payment I received A processing error caused them to be charged the wrong amount or charged twice. ![]()
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